Find answers to the most common questions about our recruitment process, candidate interviews, available nationalities, replacement policy, and customer support. If you need further assistance, the Elite Maids team is always ready to help.
Yes. Elite Maids allows you to interview shortlisted candidates before making your final decision. This gives you the opportunity to discuss their experience, skills, and suitability for your household.
Yes. You can visit our office to meet and interview available candidates in person. Please contact us in advance to schedule an appointment and confirm candidate availability.
Elite Maids provides carefully selected housemaids from Sri Lanka, Myanmar, Kenya, Madagascar, and other countries, subject to availability.
Yes. Our candidates are screened for essential household skills such as cleaning, laundry, ironing, cooking assistance, childcare, and general home support. Skills and experience may vary, so you can interview candidates to find the right match for your home.
Elite Maids offers a six-month replacement policy from the date of placement. If you experience any concerns, please contact our team promptly so we can assist you according to the agreed terms and conditions.
Once a refund is approved, it will be processed within the timeframe stated in your service agreement. Processing time may vary depending on the case and payment method, and our team will keep you updated throughout the process.
Yes. Under our six-month replacement policy, you may request another suitable housemaid if the current candidate is not the right match for your household. Replacements are subject to the service agreement and candidate availability.
Experience reliable, professional house assistance designed to make your daily life easier and more comfortable. From cleaning to home care, our trained staff ensure your home stays fresh, organized, and welcoming—so you can enjoy more time for what truly matters.
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